At RacknRack, we want you to be completely satisfied with your couch purchase. If you are not happy, please review our policy below.

Return Eligibility

• Time Frame: Returns are accepted within 30 days of delivery.
• Condition: The couch must be in original, unused condition with all packaging intact.
• Proof of Purchase: A receipt is required.

Return Shipping

• Cost: Customers are responsible for return shipping unless the item is defective.
• Shipping Method: We recommend using a trackable shipping service.

Refund Process

• Inspection: Returns will be inspected upon receipt.
• Processing Time: Refunds will be processed within 5-7 business days to the original payment method.

Damaged or Defective Items

If your couch arrives damaged or defective, please contact us within 7 days for a replacement or refund at no extra cost.

Thank you for choosing RacknRack!